We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vancouve (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vancouve.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been getting my hands on this machine for my home bar and let me tell you, it's off the charts! It's like having your own personal ice factory right in your kitchen. The speed at which this bad boy churns out ice is nothing short of impressive. You know those times when you have a bunch friends over and everyone wants their drink chilled? Well, with this beauty, that ain't a problem anymore. Before you can even blink an eye or say "on the", there's a fresh batch of ice ready to go. And we're not just talking any old kind of ice here. We're talking about super high-quality stuff - think clear as crystal and solid as rock - exactly what every decent cocktail deserves. Now don't get me wrong, it doesn’t make magic happen all by itself but still does its job pretty well without requiring much effort from your end – just fill up water and voila! Freshly made cubes are served! To cut a long story short: if you love entertaining people or simply enjoy sipping on some cool beverages yourself then investing in this machine would be one smart move.
👍 This ice maker is a lifesaver at our restaurant. It's efficient, reliable and produces the perfect ice cubes every time. Highly recommended for any food service business!
Reliable and efficient, it's a must-have for any busy restaurant.
This machine has made my life so much easier! run a small cafe and we use a lot crushed ice in our drinks - it works like charm, quiet operation too.
Impressive
This ice machine has truly transformed our restaurant's beverage service. With its efficient and reliable operation, it consistently produces perfect ice cubes which have been a hit with our customers. It's an tool for any food service business.
This machine is a quiet workhorse that delivers heaps of crushed ice flawlessly. It's incredibly efficient, producing large quantities of ice quickly and consistently, which is perfect for busy environments. Despite its powerful performance, it operates quietly, ensuring a peaceful setting. The build quality is excellent, with a durable design that promises long-lasting use. It's also easy to operate and maintain, making it a convenient addition to any commercial kitchen or bar. Whether you need ice for drinks, food displays, or cooling, this machine gets the job done without any hassle. Highly recommend it for anyone needing reliable ice production!